Shipping Policy

Dusky Tanyard | Shipping & Delivery Policy

At Dusky Tanyard, we are committed to delivering your handmade leather products safely and efficiently. Every order is handled with care to ensure the premium craftsmanship you expect arrives in perfect condition.

🚚 Fast Delivery Across Pakistan

We provide reliable shipping services to all major cities and remote areas across Pakistan. Our trusted courier partners ensure that your genuine leather accessories reach your doorstep, whether you are in Karachi, Lahore, Islamabad, or beyond.

⏱️ Order Processing Time

  • Standard Orders: Usually processed within 1–2 business days after confirmation.

  • Customized Leather Goods: Because we prioritize quality, handmade or bespoke items may require an additional 1–2 days for preparation.

  • Confirmation: You will receive a notification via SMS or email once your order has been dispatched.

📦 Estimated Delivery Timelines

While we strive for speed, please refer to these estimated windows:

  • Major Cities: 3–5 business days.

  • Remote Areas: 5–7 business days.

  • Note: Deliveries may occasionally be delayed due to public holidays, extreme weather, or courier service disruptions.

💵 Shipping Charges & Free Delivery

  • Promotions: Enjoy Free Shipping on specific order amounts or during seasonal promotions (as advertised on our homepage).

  • Standard Rates: Any applicable shipping fees will be clearly displayed at the checkout page before you finalize your payment.

🧾 Real-Time Order Tracking

Stay updated on your purchase! Once your order leaves our workshop, we will provide a tracking number via SMS or email. You can use this to monitor your delivery status online through our courier partner's portal.

📦 Damaged or Missing Items

Your satisfaction is our guarantee. If your parcel arrives damaged, incomplete, or incorrect:

  1. Please contact us within 48 hours of delivery.

  2. Provide your Order Number and clear photos of the package/product.

  3. Our team will investigate and resolve the issue immediately.

❌ Undelivered Orders & Re-routing

If a delivery fails due to an incorrect address or repeated non-response from the recipient, the package will be returned to our warehouse. In these instances, a re-delivery fee may apply to ship the item back to you.

📩 Contact Our Support Team

For any questions regarding your shipment or delivery status, feel free to reach out: