Cancellation Policy

Order Cancellation Policy | Dusky Tanyard Handcrafted Leather

At Dusky Tanyard, we strive to process your orders quickly so you can enjoy your handmade leather footwear without delay. We understand that plans change; if you need to cancel your order, please review our policy below.

🕒 The 6-Hour Cancellation Window

To maintain our fast shipping standards, we offer a short window for changes:

  • Time Limit: Orders can be canceled within 6 hours of placement.

  • After 6 Hours: Your order is typically moved to our workshop for final inspection or dispatched. At this stage, cancellation may no longer be possible.

📦 Orders Already in Transit

Once an order has been shipped and a tracking number issued, it can no longer be canceled.

  • Next Steps: If you still wish to return the item, you may be eligible for an exchange (as per our [Exchange Policy]) once the product is delivered to your doorstep.

💬 How to Request a Cancellation

To cancel your order, please contact our support team immediately with your Order Number:

❗ Important Notes & Exceptions

  • Customized Orders: Please note that made-to-order leather products or bespoke footwear cannot be canceled once the handcrafting process has begun.

  • Right to Cancel: Dusky Tanyard reserves the right to cancel any order due to:

    • Stock unavailability or material shortages.

    • Invalid or incomplete shipping addresses.

    • Suspected fraudulent activity.

  • In any of these cases, the customer will be notified promptly via their provided contact details.

Why this is SEO-friendly:

  • Action-Oriented Headings: Uses clear timeframes (6-hour window) which Google often pulls into "Snippets."

  • Conversion Optimization: Encourages the use of WhatsApp for cancellations, which reduces the "lag time" and improves your customer service rating.

  • Keywords: Integrated "handmade leather footwear" and "bespoke footwear" to maintain keyword density across your legal pages.